Change management


 * Wikipedia: https://en.wikipedia.org/wiki/ITIL#Change_management
 * See also: Change management

Change management aims to ensure that standardised methods and procedures are used for efficient handling of all changes.

A change is an event that results in a new status of one or more configuration items (CIs), and which is approved by management, is cost-effective, enhances business process changes (fixes) – all with a minimum risk to IT infrastructure.

Aims of change management
The main aims of change management include:


 * Minimal disruption of services
 * Reduction in back-out activities
 * Economic use of resources involved in the change

Best practices

 * Describe the change as a user story.
 * First test a change in the test environment.
 * Before go live ask the key user

Terminology

 * Change
 * Request for change