Login into D365/Solve login issues


 * In most Dynamics environments you will have an Active Directory account that is connected to your Dynamics account.
 * In most organizations you have a password policy. For example every three months a password should be reset.
 * In the current version of D365 you don't have the possibility to reset your password. You have to reset your AD account. If you are not able to reset your AD account (this happens with external users), you have to contact your AD-admin.

Step-by-step checks

 * Ask in which environment the user wants to login.
 * Go to the environment.
 * Go via the hamburger menu to System Administration > Users (you need system admin rights to do this).
 * Check if the user exists and if the switch 'Enabled' is set to yes.