Incidents

< Concepts
 * Domain: Service management/Ontology
 * Dutch: Incident
 * See also: Accident
 * Wikipedia: https://en.wikipedia.org/wiki/Incident_management_(ITSM)

Introduction

 * An incident is an unplanned interruption to an IT Service or reduction in the quality of an IT service.
 * According to ITIL incidents are created by the Helpdesk. The helpdesk also registers calls that can relate to an incident.