Requirements for bots

< Bots

Introduction
On this page we would like to share some requirements for bots.

Overview userstories

 * Integration bot and live chat
 * As a call agent I want to be able to take over the conversation of the bot, so I can chat with the customer.
 * Should the call agent be able to see the whole conversation?
 * What is a trigger for the call agent to take over? Maybe a button should appear after some mismatches (what mis matches?), so the customer can decide that he wants to speak to a real person.
 * As a call agent I want to be able to create my own scenario's.