Change


 * Index: Change management
 * See also: Improve!
 * See also: ITIL/Processes/Change management
 * Team(s): Continuous improvement team

Introduction
Anyone can make a change, but how do you get people to make a transition? You can overcome resistance and successfully manage change by defining and instilling new values, attitudes, norms and behaviours. There are proven processes and techniques to implement change successfully. Throughout the process of change the challenge is to keep those who are usually resistant and difficult remain motivated and engaged.

On our mind

 * Shocking facts
 * Start a dialogue about continuous improvement
 * Change management activities
 * Continuous improvement
 * Customer journey mapping

Index

 * Change stories
 * Improvements for...
 * Oneliners about change
 * /To-do/