ITIL


 * Dutch: ITIL (NL)

Introdcution
In October 2018 Philip Hearsum explains that ITIL 3 provided the skelleton for service management. ITIL 4 is more about culture and guiding principles. See Youtube for his vision.

On our mind

 * ITIL 4

Index

 * Ontology
 * Processes
 * Implement ITIL