Profile of key user

In the following blog you can find information about the ideal key user.

http://www.dysel.com/blog/key-users-and-their-influence-on-the-success-of-the-implementation-of-erp-software/


 * No temporary role: Key user is not a temporary role
 * Understanding the business processes: Key users should be able to define the business processes (independent of the application) and put these on paper.
 * Decisive: New ERP software brings more functional capabilities, changes in processes and innovation (e.g. Cloud/O365) along. Existing methods are changed in order to work more efficiently, save costs and operate more profitably. Key users should not be afraid to make important decisions regarding the business processes. Within a project, in particular the decision time impacts the total duration of the project.
 * Fear of the unknown/ Willingnes to change: Key users must be open to change and innovation. Sticking to the current business processes (read: opportunities and limitations of the existing software) and keeping things the way they are at all costs reduces the chance of an actual optimization due to the transition to new ERP software. By considering how things could be done better and by being open to other methods, the key user contributes to a smooth adoption of the new system. But perhaps even more important, it creates more involvement and responsibility during the project but also for the important period thereafter.
 * Positive attitude / culture: A key user should be energetic and flexible. He/she convinces the other users in a positive and enthusiastic way of the potential added value of the new ERP software. He can change the resistance of his co-workers in respect to the new system into an opportunity and hereby creates enthusiasm to make the job easier and more enjoyable. By focusing on this as an organization prior to, during and after the project, this open mindset of your employees is further stimulated and their commitment is further increased. This also means that the ERP implementation is an opportunity to start working on a better company culture. And this is an important opportunity, because you will have no successful project and no change without continuous involvement of key users. There remains potential when input from the key user is not being utilized optimally. Free up time for this now, even though they are busy (now)!