Buurtzorg


 * Dutch: Buurtzorg (NL)
 * Source: https://home.kpmg/xx/en/home/insights/2014/12/engaged-people-deliver-value.html

Introduction

 * Buurtzorg is a Dutch healthcare oganization.
 * The Dutch word Buurtzorg means ‘neighborhood care’.
 * Buurtzorg has a nationwide team of 8000 nurses treating 70,000 patients a year across the Netherlands.
 * Buurtzorg empowers its staff to deliver all the care that patients need (rather than use nursing assistants or cleaners), allowing each nurse to organize their own work, make personal judgments and build strong community relationships.
 * They have a turnover of 260 million Euros, but a back office staff of just 45 – none of which are designated as managers.

Recent articles

 * https://home.kpmg/xx/en/home/insights/2014/12/engaged-people-deliver-value.html
 * Productivity often increases when clinicians are given freedom to develop their professional activity. Buurtzorg, a home care organization in the Netherlands, has achieved tremendous success by empowering its nurses to provide a full range of care to patients, with very little management direction and a small support team: 45 back office staff for a workforce of 8000 nurses.

Index

 * Contacts at Buurtzorg
 * Purpose
 * Self-steering teams at Buurtzorg