Buurtzorg


 * Dutch: Buurtzorg (NL)
 * Source: https://home.kpmg/xx/en/home/insights/2014/12/engaged-people-deliver-value.html

Introduction

 * Buurtzorg is a Dutch healthcare oganization.
 * The Dutch word Buurtzorg means ‘neighborhood care’.
 * Buurtzorg has a nationwide team of 8000 nurses treating 70,000 patients a year across the Netherlands.
 * Buurtzorg empowers its staff to deliver all the care that patients need (rather than use nursing assistants or cleaners), allowing each nurse to organize their own work, make personal judgments and build strong community relationships.
 * They have a turnover of 260 million Euros, but a back office staff of just 45 – none of which are designated as managers.

Self-steering teams
Each neighborhood has a small self-steering team which focuses on their locality. The nurses are generalists, concentrated on outcomes and supported by handheld technology that removes the complexity from the place of care. Such responsibility has proved highly liberating. Freed from excessive hierarchical rules, the nurses have been extremely efficient, reducing the hours of care per patient by 50 percent, while improving quality. Both patient and employee satisfaction levels have risen dramatically, absenteeism is low and, in 2011, Buurtzorg was chosen as the Dutch employer of the year.

The lean back office and flat structure allow the organization to keep costs low. And in a tight labor market, the company continues to attract new nurses keen to work in a fulfilling environment.

Recent articles

 * https://home.kpmg/xx/en/home/insights/2014/12/engaged-people-deliver-value.html
 * Productivity often increases when clinicians are given freedom to develop their professional activity. Buurtzorg, a home care organization in the Netherlands, has achieved tremendous success by empowering its nurses to provide a full range of care to patients, with very little management direction and a small support team: 45 back office staff for a workforce of 8000 nurses.

Index

 * Contacts at Buurtzorg
 * Self-steering teams at Buurtzorg