Observations

< Investigation techniques
 * Dutch: Observaties


 * Summary
 * Several different approaches to observation, including formal observation, protocol analysis, shadowing, and ethnographic studies.
 * Better understanding of the difficulties faced by the users (show>describing)
 * Identify relevant questions for follow-up interviews
 * Provides a deeper understanding (more chance of acceptance by the business)
 * Understanding about areas where stakeholders possess "tacit knowledge"
 * Get a feel for the situation.
 * potential discomfort for the staff being observed
 * risk of staff performing tasks according to the rulebook rather than their usual practices.
 * only sees what happens during the observation session (possibly not all aspects
 * Not possible everywhere (trade unions and protocols etc.)
 * difficult to obtain approval for observation (privacy)
 * Identify relevant questions for follow-up interviews
 * Not possible everywhere (trade unions and protocols etc.)
 * difficult to obtain approval for observation (privacy)
 * Identify relevant questions for follow-up interviews