Not able to open mails

< Mail issues


 * On a Windows platform Outlook mails are stored in the MSG format. In Outlook for the Mac mails are converted to the EML format.
 * When you want to store mails in your HR system, you should be aware that formats are not always supported.
 * In Outlook 2016 for the Mac it is not possible to store a mail in a different format, other than eml. You can download a mail by dragging the mail to Finder.
 * In Outlook 2016 for Windows you can save the mail in HTML format; TD: check if attachments are still available when you save a mail in HTML format

Solutions

 * MSG viewer