Incidents

< Service management/Ontology < Concepts
 * Domains: Risk management/Ontology, Service management/Ontology
 * Dutch: Incident
 * See also: Accident
 * Wikipedia: https://en.wikipedia.org/wiki/Incident_management_(ITSM)

Introduction

 * In Risk management an incident is an event that could lead to loss of, or disruption to, an organization's operations, services or functions. See https://en.wikipedia.org/wiki/Incident_management.
 * In ITIL (best practice used in IT) an incident is an unplanned interruption to an IT Service or reduction in the quality of an IT service.
 * In ITIL everybody can report an incident. Users can call the Helpdesk, a help desk agent will register a call. Some organizations provide a webapp or webform to report an incident.