ITIL 4

< ITIL
 * Dutch: ITIL 4 (NL)

Introduction

 * ITIL4 is about integrated service management.
 * A lot of best practices are still available in ITIL 4.
 * ITIL is not about IT-services anymore, ITIL speaks about servicemanagement and how different components and activities of the organization are collaborating to create value for the IT services. ITIL is on it's way to enterprise service management.

The base of ITIL4 is the service value system (SVS)... (see Dutch page for more info).

Questions

 * Are processes chainged to practices?
 * Are guiding principles introduced in ITIL 4?